Volunteer Deployment Assistant

In 2017 the eyes of the world are on Hull UK City of Culture. Hull is only the second city to hold the title, the first in England.

Hull UK City of Culture 2017 Ltd has been established to plan and deliver 365-days of transformative culture through a range of diverse events and projects.

To help us deliver this ambitious project our volunteer programme will attract, train and deploy a team of 4,000 volunteers across all aspects of the initiative, with roles ranging from visitor welcome to backstage and production.

The Volunteer Deployment Assistant will work within the Volunteer programme to directly support our Leads for Programme Management and Deployment and as a conduit to event and activity Lead Officers to ensure every activity from interview to shift deployment is populated with appropriately matched and informed volunteers.

We are looking for a passionate individual to energise a role that will bring about life-changing opportunities for individuals volunteering their time and skills to make Hull 2017 possible. You will be critical to a programme of work that will make a significant impact on the most high profile and prestigious events in the UK over the next few years, whilst also supporting the advancement of the volunteering infrastructure in Hull for years to come.


Main duties will include, but are not limited to:


1. Support work with the Digital Team to ensure the efficiency of the system and its ability to continually adapt to changing organisational needs.

Workforce Planning

2. Collate data to inform updates to the evolving Supply and Demand Plans.
3. Support the Volunteer Programme Manager and Deployment Officer in their work with Event Leads and Volunteer Managers defining, quantifying and finalising detailed formal requests for volunteer need.
4. Maintain tracking processes to enable the Volunteer Programme Manager and Volunteer Programme Officer to monitor the progress of specific (super engagement) groups and individuals to deployment.
5. Support work managing the strategic deployment plan that caters for attrition and responds to ad-hoc shift requests.


6. Support administrative work:

a. Managing the timetabling, uptake and re-advertising of shift offers.
b. Matching shifts to volunteers via data including: availability, aptitude, enthusiasm, experience and training/skills history.
c. Monitoring and evaluating volunteer deployment.
d. Producing volunteer registers for event leads.


7. Champion our access-for-all objectives across the organisation.
8. Be a leading advocate of Hull 2017’s commitment to create a best practice model for future volunteering in Hull, future Cities of Culture and other international events.
9. Proactively work towards the overall vision of Hull 2017 as a member of both the Volunteer Programme and the wider Marketing, Communities and Legacy Team.




– Demonstrable eye for detail and thoroughness, with the ability to fulfil complex programme objectives through the use of complex databases and other digital systems

– Ability to take a team player approach to rostering, deployment and community-focussed initiatives.

– Education to degree standard or equivalent experience in a relevant sector.

– IT literate in Microsoft Office applications.

– The ability to work outside of typical working hours.



– Knowledge and understanding of the context and characteristics of Hull and surrounding areas in terms of geographical, political, social and community landscapes.

– An active interest in and an appreciation of arts, culture and event delivery.

– Ability to act as a programme ambassador across diverse audiences and competing agendas.

– Experience of programme monitoring and evaluation.



– Self-starter, with demonstrable motivation, commitment, focus, enthusiasm and energy to support a programme within wider organisational goals.

– Team player with a collaborative and people-focussed style.

– An independent thinker with the flexibility to adapt within an organisation experiencing constant growth and change.

– Ability to work under pressure and to tight deadlines.



Please send the following to recruitment@hull2017.co.uk:

– Curriculum Vitae

– Covering letter or supporting statement (no more than two sides of A4)

– Current salary and any salary expectations

– Completed equal opportunities monitoring form [.pdf]



Full job description: [.pdf]

Closing date: 12 noon 31 July 2017

Interview date: w/c 7 Aug 2017

Hull 2017 is an equal opportunities employer and welcomes applications from all sections of the community.