In With a Bang: FAQs

We thought you might find these useful…

WHEN IS THE FIREWORKS DISPLAY TAKING PLACE?

1 Jan 2017 (New Year’s Day).

WHEN ARE TICKETS AVAILABLE TO BOOK?

Tickets are being released in two waves on two dates. The first wave will be released on 2 Nov 2016 from 8am and the second on 5 Nov 2016 from 11am.

WHY ARE THEY BEING RELEASED IN TWO BATCHES?

Some people might initially miss finding out about the event and/or tickets and we want as many people in Hull to have an opportunity to book a possible. Having a second release date at the weekend will also hopefully make it easier for people at work, or with other weekday commitments, to apply.

HOW MANY TICKETS ARE AVAILABLE IN TOTAL?

25,000.

HOW MUCH DO TICKETS COST?

Tickets are free and offered on a first-come, first-served basis.

HOW MANY TICKETS CAN I BOOK?

You can book a maximum of six tickets. This event will be oversubscribed and you’re asked to only apply for the number that you need.

CAN I MAKE A GROUP BOOKING?

Yes. We consider a group booking as 10 or more individuals from an organisation (such as a school, voluntary and/or charitable organisation). For In With A Bang, it is not possible to book group tickets for friends/family. Tickets are limited and are available on a first-come, first-served basis. If you would like to make a group booking, you can contact us on boxoffice@hull2017.co.uk.

DO I HAVE TO REGISTER TO BUY TICKETS?

You need to create an account with Hull 2017 to be able to book tickets from our website. We do this to enable you to view your order history, download tickets, view all of your upcoming events as well as opt-in to receive the latest updates from Hull 2017 and our ticketing partners. You can also update your personal, billing and contact details at any time.

CAN I BOOK BY TELEPHONE?

We’ve invested in making our website and the booking process as simple as possible to allow customers to self-serve, 24/7. We operate a limited telephone service between the hours of Monday to Friday 9am-9pm and Saturday and Sunday 9am-5pm. You can call us on 01482 30 2017. Customers will be charged for tickets to be posted. Please be aware that it is likely you will be placed in queue and waiting times will vary. You should not call Hull City Council Box Office or Hull Box Office as they will be unable to help you with your enquiry / booking.

CAN I BOOK TICKETS IN PERSON?

As a digital first organisation, we do not have a have physical box office that you can visit to make bookings. We’ve invested in making our website and the booking process as simple as possible to allow customers to self-serve, 24/7. Hull City Hall Box Office & Tourist Information Centre will not be able to provide booking services for Hull 2017 events.

WHAT IF I NEED HELP OR ADVICE?

You can get in touch on boxoffice@hull2017.co.uk. Our email service is in operation Monday – Friday 9am-5pm, and Saturday and Sunday 10am-5pm (unless otherwise advertised).

WHY DO I HAVE TO CHOOSE A ZONE?

Selecting a zone enables us to manage the space effectively and in accordance with safety guidelines. Both zones provide an the same great viewing experience and there is no advantage / disadvantage to being in either.

HOW WILL I RECEIVE MY TICKETS?

We offer free eTickets (Print@Home) for all of our events. You can also choose to have pre-printed tickets posted to you, although a fee will be applied to your order of £1.50.

Please note that tickets will be scanned. If you are printing tickets, please ensure a good quality print for our scanners to read them effectively. This will avoid delays accessing the event. We can also scan tickets off your smartphone. If your mobile device screen is broken, we recommend that you print your tickets.

WHY DO I NEED TICKETS IF IT’S FREE TO ATTEND?

We anticipate this will be a popular event and to control numbers in the viewing area we need to ensure audiences do not exceed safe limits agreed with the relevant authorities. By issuing tickets we can control numbers better, ensuring the best experience and the safety of the audience.

CAN MY TICKETS BE HELD FOR ME TO COLLECT ON THE NIGHT?

It is not possible for tickets to be collected onsite at the event on the night.

WHAT IF I CAN NO LONGER ATTEND?

We recommend that you give your ticket/s to friends and family. Alternatively, you can return your tickets to us by contacting boxoffice@hull2017.co.uk up to 48 hours before the event. We will cancel your tickets and they will become unusable, so if someone does still try to use them they will be refused entry to the site.

WHAT IF I LOSE MY TICKETS AFTER PRINTING THEM OFF?

You can sign-in to Your Account to re-download your tickets. If you have lost your pre-printed tickets, you can still access them via Your Account.

DO YOU HAVE A WAITING LIST?

We do not operate waiting lists. If tickets become available, they will be released online and we will announce availability through our social media channels.

WHAT HAPPENS TO PEOPLE LIVING IN THE AREA? WILL THEY GET TICKETS?

We are consulting with local residents to ensure they can access their properties during the event.

WHAT TIME DOES IT BEGIN AND END?

The fireworks display begins at 20:17 (8.17pm) and will end at approximately 20:30 (8.30pm). There will be entertainment from 19:45 (7.45pm) – further details to be announced.

WHAT TIME CAN I GET ACCESS TO THE SITE?

The gates will open at 18:00 (6pm) and we advise you to arrive in plenty of time to get through the ticket check.

WHERE’S THE BEST PLACE TO SEE THE fireworks?

The best place to see the show will be inside the designated (ticketed) audience viewing areas.

IS THERE ALLOCATED SEATING?

General seating is not available and during the show the audience moves wherever they wish within the designated area. Please do not bring your own chairs as they will not be permitted.

IS THE SHOW SUITABLE FOR CHILDREN?

This is an all ages event, however all children under the age of 16 years old must be accompanied by a parent or guardian. All guests over two years old will require a ticket.

Please bear in mind that there will be thousands of people on the site, so please take care as you leave the event and ask stewards for assistance if you need it.

PETS

Animals, with the exception of assistance dogs, are not permitted in the venue.

TRANSPORT

East Yorkshire Motor Services and Stagecoach have confirmed that they will be running a special bus service on 1 January. City centre car parks will also be open, although people are being urged to use public transport wherever possible and plan their journeys to and from the event. There will be special services and timetables on bus and rail services so please check before you travel. More details about travel will be announced in due course.

ACCOMMODATION

There are numerous places to stay overnight in Hull City Centre and the surrounding area. For more details, please visit www.visithullandeastyorkshire.com

IS FOOD OR DRINK AVAILABLE – OR MAY I BRING IT WITH ME?

This is not a long event and we would suggest that people take advantage of the cafés, restaurants and bars around the city centre.

Alcohol is not permitted at the event and may be confiscated. Security personnel may search those entering the event.

ARE THERE TOILETS NEARBY?

Yes, temporary toilets, including accessible toilets, will be available to use at the event.

WHAT CONSIDERATIONS HAVE BEEN GIVEN TO THOSE WITH DISABILITIES?

  • Wheelchair Spaces
    The site is suitable for wheelchairs and there is a designated space for wheelchair users.
  • Seating
    Seats are available for those who have difficulty standing for long periods.
  • Audio Description
    Audio Description headsets are available.
  • Blue-Badge Parking
    There is blue-badge parking available on site.

You must book tickets for the event first and then, if you are successful, contact us on boxoffice@hull2017.co.uk in advance of the show day if you require this support. Wheelchair spaces, seating, audio description and blue-badge parking are limited and offered on a first-come, first-served basis. Additional facilities to enhance the experience of those with disabilities may be added.

Update: accessible space is now fully booked, therefore Hull 2017 is unable to accept any further requests.

CAN YOU PROVIDE PUBLICITY OR INFORMATION IN ALTERNATIVE FORMATS OR LANGUAGES?

We can provide information in alternative formats if you contact us via email at theteam@hull2017.co.uk.

WILL THE SHOW BE CANCELLED IN BAD WEATHER?

The show is unlikely to be cancelled in bad weather, such as rain or light winds. If it does rain, please wear waterproofs.

In the event of severe weather, such as storms and high winds, please refer to the website (www.hull2017.co.uk), check your email and our official social media channels for the latest news on the day and before you travel.

I’VE LOST SOMETHING WHILST AT THE EVENT, WHAT DO I DO?

If you lost something whilst you were attending the event, please get in touch with us via email at theteam@hull2017.co.uk with a description of the item. We’ll see if it was found and returned to us and we’ll reunite you with it as soon as we can.

WHAT DO I DO IF I LOSE SOMEONE IN THE CROWDS?

If you lose someone, please make an event steward aware of the situation and they will implement an official lost child/parent procedure. Event stewards will be clearly identifiable in a uniform.