Merchandise Delivery & Returns
Fulfilment of online sales is managed by our retail delivery partner, Event Merchandise Ltd. The charges for online orders are:
£2.95 – UK
£5.95 – Europe
£12.00 – Rest of the World
Return or Exchange
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. Some products, if opened, are non-returnable for hygiene reasons.
* The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
Please download and complete the form and send with your parcel to:
Hull UK City of Culture 2017 Shop
Lowgate House, Lowgate
Hull HU1 1EP
Download Returns Form (.PDF)
If the item you received is faulty, please contact us on firstname.lastname@example.org quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please contact us email@example.com on quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
The information provided here is applicable to merchandise sales only.
Terms & Conditions of Sale (Tickets)
Read our full Terms & Conditions of Sale (Ticketing) here.